【SMLD】當無法安裝SMLD 3.0時該如何處理

問題描述:

適用產品版本:ScanMail for Lotus Domino – 3.0 Windows

適用作業系統:Windows 2000 Server – SP3, Windows 2000 Advanced Server – SP3, Windows Server 2003 Standard Edition – SP1, Windows Server 2003 Enterprise Edition – SP1, Windows NT 4.0, SP 6a

 

下列錯誤訊息出現在安裝程式上:

Setup did not install Scanmail. Check the Setup logs (:\smdins.log and \SMDTemp\dbsetup.log) for details. Server(s):C:\Lotus\Domino\notes.ini

以下的記錄檔中出現下列項目:

在 smdins.log 中:

Direcotry… -1> \\domino1\D$\Lotus\Domino\Data\smd

[2007.11.20 18:37:12] [Err] InstallAction -> Create Director Except2] [Inf] InstallAction -> Cion: ServiceException: (error code = 315; message = “could not create directory \\”; severity = 0)

at com.installshield.wizard.service.file.PureJavaFileServiceImpl.createDirectoryReturnNew(PureJavaFileServiceImpl.java:185)

at com.installshield.wizard.service.file.PureJavaFileServiceImpl.createDirectory(PureJavaFileServiceImpl.java:144)

at java.lang.reflect.Method.invoke(Native Method)

at com.installshield.wizard.service.LocalImplementorProxy.invoke(LocalImplementorProxy.java:52)

at com.installshield.wizard.service.AbstractService.invokeImpl(AbstractService.java:51)

at com.installshield.wizard.service.file.GenericFileService.createDirectory(GenericFileService.java:109)

at com.trendmicro.ismp.SMDInstallAction.CreateDir(SMDInstallAction.java:1701)

at com.trendmicro.ismp.SMDInstallAction.CopySMDDatabase(SMDInstallAction.java:366)

at com.trendmicro.ismp.SMDInstallAction.installMultiple(SMDInstallAction.java:958)

at com.trendmicro.ismp.SMDInstallAction.execute(SMDInstallAction.java:81)

at com.installshield.wizard.RunnableWizardBeanContext.run(RunnableWizardBeanContext.java:21)

在 dbsetup.log 中:

2007/11/20 19:09:25 —– Start dbsetup!!! —–

2007/11/20 19:09:25 Installation mode : [0]

2007/11/20 19:09:25 Skip sign flag:[0];Create Default rule flat:[1]

2007/11/20 19:09:25 User add to ACL entry is:Administrators

2007/11/20 19:09:26 Failed to open smconf.ntf – File does not exist

2007/11/20 19:09:26 Prepare the database template failed: smconf.ntf

在 notes.ini 檔案中的 Directory 設定顯示:

“Directory=\\dominoserver\C$\Lotus\Domino\Data”

“KitType=2”

 

解決方案:

若要解決這個問題,請執行下列步驟:

1. 開啟 Domino 伺服器的 notes.ini 檔案,位置在 C:\Lotus\Domino。

2. 更改 “Dircetory” 配置參數項目呼叫本機路徑例如 C:\Lotus\Domino\Data。

3. 儲存並關閉檔案。

4. 再次執行安裝程式來完成 ScanMail for Domino 安裝。

 

原文參考:

US Solution ID: EN-1036572

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